Support

LeMay Commerce — The Commerce Operating System

Get Help

LeMay Commerce support is available for all subscribed merchants. Our team is based in Boston, Massachusetts, and responds to all inquiries within 24 hours during business days.

Contact Channels

General Support

support@lemay.app

Installation, configuration, tool usage, billing questions

Security Issues

security@lemay.app

Report security vulnerabilities — do NOT use public channels

Licensing & Sales

licensing@lemay.app

Plan upgrades, enterprise pricing, volume licensing

LeMay Agency

agency@lemay.app

Dedicated account management and done-for-you operations

Privacy & Compliance

privacy@lemay.app

Data requests, GDPR, CCPA, and compliance inquiries

Response Times

PlanResponse TimeChannel
Startup / Small BusinessWithin 48 hoursEmail
Business / CorporateWithin 24 hoursEmail, priority queue
EnterpriseWithin 4 hoursEmail, direct escalation
LeMay AgencyWithin 1 hourDedicated Account Manager

Common Topics

  • Installation: LeMay Commerce installs directly from the Shopify App Store. Approve the requested permissions and select a plan to begin.
  • Tool Access: Your plan determines which tools are available. Upgrade your plan in the Billing section to unlock additional capabilities.
  • Natural Language Commands: Type commands in plain English. The AI engine routes your request to the appropriate tool automatically.
  • Billing: All billing is processed through Shopify. View and manage your subscription from the LeMay Commerce billing page within your Shopify admin.
  • Data Privacy: Review our Privacy Policy for details on how we handle your store data.